SELF CATERING FAQ’S

Whether you are a self-catering aficionado, or you are new to holiday home rental and living like a local, there are always a few questions. No two places are the same obviously. Here are a few commonly asked ‘generic’ answers to questions about booking the villa and how it all works. For everything else please don’t hesitate to contact me!

Can I book a short break (less than a week) at Villa Gioiella Holiday Home

Yes, the minimum stay is three nights.

Can I book a long stay?

Yes – please enquire for great rates

What is the arrival time?

Arrival time is 3 p.m. onwards. Please enquire earlier check in may be possible.

How can I collect the key?

There is a key box for self-check-in. Code will be provided upon final payment of booking

What is the departure time?

Standard departure time is 10am. Please enquire – late check out may be possible.

How do I check to see if my holiday dates are available?

Check the calendar HERE

Can I pay for Villa Gioiella holiday home online?

Yes, let me know the amount of nights you wish to stay, the amount of people who will be staying and you can pay by Paypal or transfer.

How much deposit do I need to pay for the holiday booking and when will the final balance be due?

A 50% deposit is payable upon booking. The final balance is due eight weeks prior to your holiday start date.

Villa Cancellation Policy

50% refunded up to 8 weeks before rental period. Upon payment of full amount – from 8 weeks to arrival 25% will be refunded. Alternatively you can rebook another available time. Circumstances can change and if you need to amend your holiday requirements I will always try to help.

Can I start my Holiday Homes booking on any day of the week?

Changeover day is completely flexible – just dependent on other bookings.  

Is bed linen included within the price of my Holiday Home booking?

Beds at all properties are made up with duvets (in spring and autumn) a all bed linen which is included in the price.

Are towels included in the price of my holiday?

Yes, we provide towels.

Is electricity included within the price of my Holiday Home booking?

Electricity is included within the total price. In autumn and spring, the first load of logs are supplied.

Does the property have access to Wi-Fi?

Yes free WiFi is provided throughout.

Does the property provide a cot and/or highchair?

Yes both

Can I bring my pets?

In most cases it is OK to bring your pet. Please enquire

How far is your apartment from the nearest train station or bus stop?

The bus stop is across the road – but I would not rely on that to get around. You really need a car. The nearest train stations are 10-15 minutes drive either side of Gioiella in Castiglione del Lago (direction Florence) or Chiusi (direction Rome ).

Are there shops nearby to buy essentials?

The closest shop is 2 minutes walk from the villa. You can purchase anything you need. Of course Bar Pub La Ruota is 1 minute away. For a bigger supermarket shop COOP and LIDL are in Castiglione del Lago as well as a number of smaller shops. For Italian clothes and designer outlets the closest one is Val di Chiana Outlet Village for lots of sport shops, mid-range fashion retail and Italian kitchenware. For high-end designer goods, The Mall near Florence is unbeatable. Please view MAP

What kind of beds do you have in your rooms and how many people the villa accommodate?

Five rooms have king beds – one room has an additional single bed. The 6th room has a double bed.

Can we have a party?

You are in the countryside so no need to worry too much about noise level. Please enquire for help with private chef, party catering, cleaning or wedding planning.

Do I have to clean Villa Gioiella Holiday Homes before I leave?

Please leave your holiday home clean and tidy at the end of your stay, which includes all equipment and utensils and please put out the rubbish into the appropriate recycling bin.  

Do I have to separate rubbish

Yes please. Italy is very conscientious about separating plastics out and different bins are provided at the Villa.

Yellow is carton, blue is plastic and grey is everything else

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